NaadiOS provides clinic-management software subscriptions, setup, onboarding, configuration, migration, and training services.
A clinic may cancel before its next renewal to stop future subscription charges. The current paid period normally remains active until it ends, unless applicable law requires otherwise.
Setup or onboarding fees are refundable only when the requested work has not started. Once configuration, migration, training, or onboarding work begins, completed work is non-refundable.
Patient payments are made directly to the clinic and are governed by the clinic’s own refund policy. NaadiOS does not hold, control, or refund patient collections.
Email support@naadios.com with your clinic name, registered email, invoice or transaction reference, amount, date, and reason. Do not send UPI PINs, passwords, or full card numbers.
We normally acknowledge requests within 3 business days. Approved refunds are normally processed within 7 business days.
This policy does not limit rights available under applicable Indian law. For legal or grievance matters, contact grievance@naadios.com.